{"id":8178,"date":"2026-07-29T04:23:52","date_gmt":"2026-07-29T04:23:52","guid":{"rendered":"https:\/\/redsparkte.a2hosted.com\/divox\/?page_id=8178"},"modified":"2026-09-09T08:58:29","modified_gmt":"2026-09-09T08:58:29","slug":"customer-management","status":"publish","type":"page","link":"https:\/\/redsparkte.a2hosted.com\/divox\/features\/retail\/customer-management\/","title":{"rendered":"Customer Management"},"content":{"rendered":"\t\t
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Customer Management<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Customer Management Software for Retail<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Build stronger customer relationships with Divox Retail’s Customer Management feature. Manage customer profiles, purchase history, loyalty programs, communication, and personalized promotions from one centralized platform to increase customer satisfaction and drive repeat business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Sales<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Exceptional customer service is one of the biggest advantages in today’s competitive retail industry. However, managing customer information, purchase history, preferences, and engagement manually becomes increasingly difficult as your business grows. Without a centralized customer management system, retailers often miss opportunities to personalize experiences and build long-term loyalty.<\/p>

Divox Retail’s Customer Management feature provides a complete view of every customer in one place. Store customer profiles, track purchase history, manage loyalty rewards, monitor buying behavior, and deliver personalized offers based on shopping preferences. By understanding your customers better, you can create meaningful shopping experiences that increase customer retention and lifetime value.<\/p>

Whether you operate a boutique, supermarket, electronics store, pharmacy, or multi-location retail chain, Divox Retail helps you build lasting customer relationships while growing your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Complete Customer Profiles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Maintain detailed customer records including contact information, purchase history, preferences, birthdays, loyalty status, and communication history\u2014all accessible from a single dashboard.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Key Features<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCustomer profile management <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tContact information <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPurchase history <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCustomer preferences <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLoyalty status <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Purchase History & Shopping Insights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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    Access complete purchase histories to better understand customer buying behavior. Recommend relevant products, provide personalized service, and improve sales opportunities using customer insights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Key Features<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPurchase history <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tShopping behavior <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFavorite products <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCustomer spending trends <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tBuying insights <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Personalized Offers & Customer Engagement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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      Increase customer retention by sending personalized promotions, exclusive discounts, birthday rewards, and special offers based on purchase behavior and shopping preferences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      Key Features<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPersonalized promotions <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tBirthday rewards <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCustomer segmentation <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSMS & email campaigns <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tTargeted offers <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Loyalty Program & Rewards Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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        Encourage repeat purchases with customizable loyalty programs. Reward customers with points, discounts, gift vouchers, and exclusive member benefits that increase long-term customer retention.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        Key Features<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLoyalty points <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tRewards management <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGift vouchers <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMembership levels <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tRedemption tracking <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          Customer Analytics & Business Intelligence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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          Make smarter business decisions with customer analytics that reveal purchasing trends, customer lifetime value, retention rates, and top-performing customer segments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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          Key Features<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCustomer analytics <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLifetime value reports <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCustomer retention metrics <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSales insights <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tcheck-ring-duotone<\/title><\/circle><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCustomer segmentation <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            FAQs<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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            Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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            What is Customer Management in Divox Retail? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            Customer Management is a built-in retail CRM that helps businesses manage customer profiles, purchase history, loyalty programs, personalized promotions, and customer engagement from one centralized platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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            Can I store customer purchase history? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            Yes. Divox Retail automatically records purchase history for every customer, allowing you to view previous transactions, favorite products, and spending patterns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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            Can I create personalized offers for customers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            Absolutely. Divox Retail enables you to send personalized promotions, birthday rewards, loyalty offers, and targeted campaigns based on customer behavior and purchase history.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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            Does Divox Retail support customer loyalty programs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            Yes. The platform includes customizable loyalty programs with reward points, membership tiers, gift vouchers, and redemption tracking to encourage repeat business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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            How does Divox Retail improve customer management? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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            Divox Retail centralizes customer information, automates loyalty and engagement programs, provides real-time customer insights, and helps retailers deliver personalized shopping experiences that improve retention and increase sales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Customer Management Customer Management Software for Retail Build stronger customer relationships with Divox Retail’s Customer Management feature. Manage customer profiles, purchase history, loyalty programs, communication, and personalized promotions from one centralized platform to increase customer satisfaction and drive repeat business. Book a Demo Contact Sales Exceptional customer service is one of the biggest advantages in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5488,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8178","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/pages\/8178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/comments?post=8178"}],"version-history":[{"count":9,"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/pages\/8178\/revisions"}],"predecessor-version":[{"id":11875,"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/pages\/8178\/revisions\/11875"}],"up":[{"embeddable":true,"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/pages\/5488"}],"wp:attachment":[{"href":"https:\/\/redsparkte.a2hosted.com\/divox\/wp-json\/wp\/v2\/media?parent=8178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}