Divox Books

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Privacy Policy

1. Overview

This Privacy Policy explains how Divox Books collects, uses, and protects information across all its applications.

2. Information We Collect

Business Information

  • Business name, address, contact details
  • Tax and billing-related information

Staff Information

  • Name, contact details
  • Work schedules and availability
  • Login credentials (securely stored)

Customer Information

  • Name, phone number, email
  • Appointment and purchase history
  • Preferences and notes (if added by business)

Transaction Data (POS)

  • Billing details and invoices
  • Payment records (non-sensitive unless integrated with providers)

Check-In Data

  • Guest check-in codes
  • Email (for resending codes)
  • Appointment confirmations

Device & Usage Data

  • Device type, OS, IP address
  • App usage logs and diagnostics

3. How We Use Information

We use data to:

  • Provide booking, billing, and management services
  • Process transactions and appointments
  • Enable guest check-in functionality
  • Improve features and performance
  • Provide support and communication

4. Data Sharing

We do not sell personal data.

We may share data:

  • With the business using Divox Books (as part of service functionality)
  • With trusted service providers (hosting, analytics)
  • When required by law or legal processes

5. Data Security

We implement appropriate safeguards:

  • Encrypted data transmission (where applicable)
  • Secure authentication systems
  • Role-based access controls

However, no system is completely secure.

6. Data Retention

Data is retained:

  • As long as required for service delivery
  • As needed for legal or compliance obligations

7. User Rights

Depending on applicable laws, users may:

  • Request access to their data
  • Request correction or deletion
  • Contact the business (salon/store) for account-related actions

8. Cookies & Tracking

We may use limited tracking technologies for:

  • Performance monitoring
  • Improving user experience

9. Third-Party Services

Divox Books may use third-party providers (e.g., cloud hosting, analytics). These providers operate under their own privacy policies.

10. Childrens Privacy

Divox Books services are not intended for children under 13. We do not knowingly collect data from children.

11. International Use

If used outside India, data may be processed in other regions where our infrastructure or partners operate.

12. Changes to Privacy Policy

We may update this policy periodically. Continued use implies acceptance.